What is your cancellation policy?
We operate a 24 hour cancellation policy.
If you cancel at least 24 hours prior to the time of your appointment you will be given a full refund.
No refunds will be given to cancellations made less than 24 hours prior to the time of your appointment.
You will be considered a “no-show” if you fail to be at your designated property after 15 minutes of your booked appointment time and you will not be entitled to a refund.
If you are delayed please contact us and we will do our best to accommodate you. Our service providers are instructed to wait at your home or office for 15 minutes after the appointment’s start time.
How do I cancel my appointment?